Queue Summary Report

Type:

Queue, Historical

Range:

1/1/2010 to 3/31/2010

Interval:

Monthly

Calls Received

Calls Answered

Calls Abandoned

Service Level

Abandon Rate

Average Speed of Answer

311

97146

90403

6671

67

6.9

00:00:34

Jan

29441

27748

1689

70.1

5.7

00:00:30

Feb

35876

32623

3192

60.2

8.9

00:00:42

Mar

31829

30032

1790

71.8

5.6

00:00:29

Apr

36286

34539

1707

73.2

4.7

00:00:25

May

32981

31647

1279

77.8

3.9

00:00:21

Jun

36979

35579

1399

77.9

3.8

00:00:20

Jun

36979

35579

1399

77.9

3.8

00:00:20

Jul

34853

33653

1195

80.3

3.4

00:00:18

Aug

35072

33675

1393

78.2

4

00:00:20

Sep

31846

30668

1175

79.7

3.7

00:00:20

Oct

29980

28458

1515

67.9

5.1

00:00:29

Nov

29711

28000

1682

66.9

5.7

00:00:32

Dec

39016

32212

6380

44.8

16.4

00:01:26