Minneapolis 911
Minneapolis 911 staffs about 80 men and women who work together as a motivated team of valued, competent and highly trained employees. We are committed to treating the public and each other with respect and professionalism. Our job is to provide Police, Fire and Ambulance services to the people of Minneapolis. We work directly with the Minneapolis Police Department, the Minneapolis Fire Department, Hennepin County Ambulance Dispatch and North Memorial Ambulance Dispatch.
The Minneapolis Emergency Communications Center
On average, there are over one thousand police, fire and ambulance responses per day. Police calls are handled in order of urgency. Threats to life or property are handled first, followed by those calls where the situation is more stable. This may result in incidents like music complaints having to wait, while crimes like robberies and assaults are dealt with.
Minneapolis 911 is proud to serve the citizens of Minneapolis. We are proud of how we do it. Most 911 calls are answered in less than 10 seconds. Answering 911 lines is everyone’s prime directive at Minneapolis 911.
The following chart illustrates Minneapolis 911's call volumes over the years. Note that ‘348/347 calls’ refer to non-emergency or administrative calls that come through our center. The recent decline in both emergency and non-emergency calls coincides with the establishment of Minneapolis 311, which handles many types of non-emergency calls, such as graffiti reports and other report-only type calls, as well as calls about city information.
Minneapolis 911 call volumes for both emergency and non-emergency calls
In 2008, Minneapolis 911 handled a total of 590,936 calls for service.
Just a few of Minneapolis 911's staff
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