Minneapolis 911 staffs about 80 men and women who work together as a motivated team of valued, competent and highly trained employees. We are committed to treating the public and each other with respect and professionalism. Our job is to provide Police, Fire and Ambulance services to the people of Minneapolis. We work directly with the Minneapolis Police Department, the Minneapolis Fire Department, Hennepin County Ambulance Dispatch and North Memorial Ambulance Dispatch. Our work supports the City Goal: A Safe Place to Call Home
The Minneapolis Emergency Communications Center
On average, there are over one thousand police, fire and ambulance responses per day. Police calls are handled in order of urgency. Threats to life or property are handled first, followed by those calls where the situation is more stable. This may result in incidents like music complaints having to wait, while crimes like robberies and assaults are dealt with.
Minneapolis 911 is proud to serve the citizens of Minneapolis. We are proud of how we do it. Most 911 calls are answered in less than 10 seconds. Answering 911 lines is everyone’s prime directive at Minneapolis 911.
Minneapolis 911 staff also actively work to educate the public about what we do. Our public education staff are available to attend block parties and community meetings to address questions and concerns about 911 service. Please feel free to email 911 Supervisor Maryam Williams for questions or requests to attend meetings.
May 1 2013
Minneapolis 911 staff were honored at awards ceremony on March 27 for multiple contributions to public safety in Minneapolis in 2012! Minneapolis 911 Recognition
Feb 1 2013
Minneapolis 911 has nominated several of our professional staff this year for recognition at the annual spring Minnesota 911 Training Conference which will occur in March. More than 20 staff were recommended for recognition by their supervisors for their "Making A Difference" contributions to public safety service in 2012.
Choosing only a few events for recognition was a difficult task. Minneapolis 911 Operators and Police-Fire Dispatchers answer on average 2,000 calls every day and dispatch help to those that need it. Every day Minneapolis 911 staff do a tremendous job serving citizens and visitors!
Minneapolis 911 also nominated a Police-Fire Dispatcher for national recognition for her handling of an incident on August 21, 2012 when two Minneapolis Park Police Officers were injured after being lured to a location by a fake 911 call for help.
Details for nominations and winners information will be posted after the conference concludes.
May 1 2012
The Minneapolis 911 Center was recently recognized by the MN Chapter of APCO for their outstanding efforts during the May 22, 2011 tornado which affected much of north Minneapolis. Several Minneapolis 911 employees live in the area and two sustained damage to their own homes as well but remained on duty helping citizens and responders efforts throughout the day and into the night.
Last updated Apr. 30, 2013