Emergency Communications Center

The Emergency Communications Center (ECC) is staffed 24 hours a day every day of the year. The ECC receives calls from citizens via both 9-1-1 and conventional telephone numbers. Calls are screened to determine the need for police, fire, and/or ambulance assistance and if a response is necessary, department staff takes steps to dispatch the proper City police or fire personnel.

The department uses a call prioritization and classification system to insure that those needing help most urgently get the fastest possible response. This is necessary because during periods of peak activity, there are often more calls awaiting service than there are available police squad cars to send.

An advanced computer system is used to help employees inventory the calls that are received and organize them for dispatch and later retrieval. All telephone and radio conversations involving ECC operations are tape recorded and strict attention to accuracy, speed and quality are maintained. More than 90 civilian employees staff the ECC.

Tours of the ECC are available by arrangement.

More information about the Minneapolis Emergency Communication Center.

Phone Numbers

Emergency (Police, Fire, Medical)              9-1-1
ECC Alternate Number to 9-1-1                  (612) 348-2345
ECC Business Line (24 hours)                   (612) 348-2821
ECC Administration (M-F, 08:30-16:30)          (612) 673-5911
Tele-serv Direct Line                          (612) 673-3383

Crisis Numbers

  Child Protection Service                      (612) 348-3552
   After Hours                                  (612) 348-8144
"First Call For Help"                          (612) 335-5000
Hennepin County Medical Center Emergency Room  (612) 347-3131
Crisis Intervention                            (612) 347-3161

Other Police Phone Numbers

  "Crime Stoppers"                             (612) 452-7463
"DIVULGE"/Sheriff Tip Line                     (612) 348-8543
Hennepin County Sheriff                        (612) 348-3744
Highway Patrol/West Metro                      (612) 541-9411
Minneapolis Police Juvenile Division           (612) 673-2921
Minneapolis Police Narcotics Division          (612) 673-3455
Minneapolis Police Records/Accident Records    (612) 673-2961
University of Minnesota Police Department      (612) 624-3550
     Emergency Response                        9-1-1
Minneapolis Park Police Department             (612) 348-2183
     Emergency Response                        9-1-