Neighborhood & Community Relations

Crown Roller Mill, Suite 425
105 Fifth Avenue South 
Minneapolis, MN 55401
[email protected]
612.673.3737

 

Americans with Disabilities Act

The City of Minneapolis is strongly committed to making City services, programs, information and activities available to everyone, regardless of language barriers or disabilities. This commitment stems from overall City goals of responsive government, community engagement and good customer service. As residents, workers or visitors who contribute to city life, people with disabilities are entitled to fair and equal access to service.

ADA Title II Coordinator

Neighborhood and Community Relations is responsible for ensuring that all City programs, services and activities are accessible to individuals with disabilities. We work to enable people with disabilities to fully participate in City government and enjoy the same benefits as everyone else. 

For ADA related questions or concerns, please contact David Rubedor, the ADA Title II Coordinator, 612-673-3129.

Minneapolis Advisory Committee on People with Disabilities

The ADA Title II Coordinator works very closely with the City's Advisory Committee on People with Disabilities. This committee is comprised of passionate advocates who are experts in accessibility issues. The Minneapolis Advisory Committee on People with Disabilities is a very integral part of our work. 

The Committee advocates for improved access and universal design, providing feedback and guidance on projects in both the public and private sectors. For further information on the committee, please call 612-673-3737 or visit MACOPD’s webpage. 
 

Grievance Procedure & Title II

If a person with a disability is unable to access program, service, or activity of the City of Minneapolis, they are encouraged to contact the ADA Title II Coordinator. Through this interactive process, the ADA Title II Coordinator will work with the individual to discuss the issue and explore options for improving access to the program, service or activity.

The City of Minneapolis is a leader in civil rights and is committed to make all City programs, services and activities accessible to everyone. Most complaints can be resolved quickly and result in improvements benefitting everyone in the community.

For ADA-related issues please complete this Grievance Form and submit it to [email protected].

ADA Title II

The City of Minneapolis is strongly committed to making City services, programs, information and activities available to everyone, regardless of language barriers or disabilities. This commitment stems from overall City goals of responsive government, community engagement, and customer service. As residents, workers or visitors who contribute to city life, people with disabilities are entitled to fair and equal access to service.

Grievance Procedure

Complaints that a program, service, or activity of the City of Minneapolis is not accessible to persons with disabilities should be directed to the ADA Title II Coordinator. The City of Minneapolis is a leader in civil rights and is committed to make all City programs, services and activities accessible to everyone. Most complaints can be resolved without resorting to lengthy and costly procedures. If however, you reach at a point where it is necessary to file a formal complaint, complete this Grievance Form and return it to the ADA Title II Coordinator. If you want to know more about the City of Minneapolis’ grievance process, read this draft Grievance Procedure

Resources for City Departments/Neighborhood Organizations

The City of Minneapolis invites and encourages participation by every resident to each program, service and event within our city. Should you require an accommodation in order for you to fully participate, or should you require this document in an alternative format, please let us know by contacting 612-673-3737.

Modification to Policies and Procedures

The City of Minneapolis will make every effort to implement reasonable modifications to policies, practices and procedures to ensure people with disabilities have equal opportunities to access and enjoy city programs, services, and activities. For example, the City has modified its policy on domestic animals in City facilities. Individuals with service animals are welcomed in all City of Minneapolis offices, even where pets are generally prohibited.

The ADA does not require the City of Minneapolis to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Accommodations and modifications are provided to people with disabilities without any cost to the individual. The City of Minneapolis will not charge a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.

Effective Communication

The City of Minneapolis is committed to the provision of effective communication with all residents and visitors. Upon request, the City will provide auxiliary aids and services to ensure effective communication. Individuals with disabilities who intend to participate in City programs, services and activities are encouraged to make an advance request for auxiliary aids and services. These can include qualified sign language interpreters, real time captioning, readers, live audio description, assistive listening devices, Braille, and large print.
 


For reasonable accommodations or alternative formats please contact the Neighborhood and Community Relations Department at 612-673-3737. People who are deaf or hard of hearing can use a relay service to call 311 at 612-673-3000. TTY users call 612-673-2157 or 612-673-2626.

Para asistencia 612-673-2700 - Rau kev pab 612-673-2800 - Hadii aad Caawimaad u baahantahay 612-673-3500.

 

Last updated Mar 2, 2018

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Accessibility:
For reasonable accommodations or alternative formats, contact 311.
People who are deaf or hard of hearing can use a relay service to call 311 at 612-673-3000.
TTY users can call 612-673-2157 or 612-673-2626.

Para asistencia 612-673-2700, Yog xav tau kev pab, hu 612-637-2800, Hadii aad Caawimaad u baahantahay 612-673-3500. 

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