Neighborhood & Community Relations

Crown Roller Mill, Room 425
105 5th Avenue South 
Minneapolis, MN 55401
(612) 673-3737

Americans with Disabilities Act

The City of Minneapolis is strongly committed to making City services, programs, information and activities available to everyone, regardless of language barriers or disabilities. This commitment stems from overall City goals of responsive government, community engagement, and customer service. As residents, workers or visitors who contribute to city life, people with disabilities are entitled to fair and equal access to service.

ADA Title II Coordinator

The Neighborhood and Community Relations Department is responsible for ensuring that all City programs, services, and activities are accessible to individuals with disabilities so that they may fully participate and enjoy the benefits the same as people without disabilities.  For ADA related questions or concerns, please contact David Rubedor, the ADA Title II Coordinator, 612-673-3129.

Minneapolis Advisory Committee on People with Disabilities

The ADA Title II Coordinator works very closely with the City’s Advisory Committee on People with Disabilities. This committee is comprised of very active and passionate residents with expertise in disability and accessibility issues. The Committee advocates for improved access and universal design, providing feedback and guidance on projects in both the public and private sectors. For further information on the committee, please call 612-673-3737 or visit MACOPD’s webpage.

Grievance Procedure

If a person with a disability is unable to access program, service, or activity of the City of Minneapolis, they are encouraged to contact the ADA Title II Coordinator. Through this interactive process, the ADA Title II Coordinator will work with the individual to discuss the issue and explore options for improving access to the program, service or activity.

The City of Minneapolis is a leader in civil rights and is committed to make all City programs, services and activities accessible to everyone. Most complaints can be resolved quickly and result in improvements benefitting everyone in the community.

For ADA-related issues please complete this Grievance Form and submit it to

Modification to Policies and Procedures

The City of Minneapolis will make every effort to implement reasonable modifications to policies, practices and procedures to ensure people with disabilities have equal opportunities to access and enjoy city programs, services, and activities. For example, the City has modified its policy on domestic animals in City facilities. Individuals with service animals are welcomed in all City of Minneapolis offices, even where pets are generally prohibited.

The ADA does not require the City of Minneapolis to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Accommodations and modifications are provided to people with disabilities without any cost to the individual. The City of Minneapolis will not charge a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.

Effective Communication

The City of Minneapolis is committed to the provision of effective communication with all residents and visitors. Upon request, the City will provide auxiliary aids and services to ensure effective communication. Individuals with disabilities who intend to participate in City programs, services and activities are encouraged to make an advance request for auxiliary aids and services. These can include qualified sign language interpreters, real time captioning, readers, live audio description, assistive listening devices, Braille, and large print.

ADA Action Plan

The City of Minneapolis conducted its original accessibility survey of facilities and developed an ADA Transition Plan in 1992. The revision of the ADA accessibility standards and changes in facility usage over the last 25 years has constituted a new survey of City buildings. In order for the City to be flexible and responsive to the needs of residents, a dynamic working ADA Action Plan has been developed and is presented here for public comment. Each part of the ADA Action Plan will be periodically updated by the Department with oversight responsibilities. Residents with disabilities and other interested individuals are encouraged to provide comments to NCR at (612)-673-3737 or

For reasonable accommodations or alternative formats please contact the Neighborhood and Community Relations Department at 612-673-3737. People who are deaf or hard of hearing can use a relay service to call 311 at 612-673-3000. TTY users call 612-673-2157 or 612-673-2626.

Para asistencia 612-673-2700 - Rau kev pab 612-673-2800 - Hadii aad Caawimaad u baahantahay 612-673-3500.


Last updated Jul 26, 2016