Neighborhood & Community Relations

Crown Roller Mill, Room 425
105 5th Avenue South 
Minneapolis, MN 55401
(612) 673-3737

ADA Title II

The City of Minneapolis is strongly committed to making City services, programs, information and activities available to everyone, regardless of language barriers or disabilities. This commitment stems from overall City goals of responsive government, community engagement, and customer service. As residents, workers or visitors who contribute to city life, people with disabilities are entitled to fair and equal access to service.

ADA Title II Coordinator

The Neighborhood and Community Relations Department is responsible for ensuring that all City programs, services, and activities are accessible to individuals with disabilities just as they are for those without a disability.

The ADA Title II Coordinator works very closely with the City’s Advisory Committee on People with Disabilities. This committee is comprised of very active and passionate advocates who are experts in accessibility issues. The Minneapolis Advisory Committee on People with Disabilities is a very integral part of our work.

For ADA related questions or concerns, please contact David Rubedor, 612-673-3129.

Grievance Procedure

Problems where a person with disabilities is unable to access program, service, or activity of the City of Minneapolis are directed to the ADA Title II Coordinator. Examples are lack of wheelchair ramps, denied accommodation requests for alternative materials, or requirements screening out people with disabilities.

The City of Minneapolis is a leader in civil rights and is committed to make all City programs, services and activities accessible to everyone. Most complaints can be resolved without resorting to lengthy and costly procedures.

For ADA-related issues please complete this Grievance Form and submit it to

Modification to Policies and Procedures

The City of Minneapolis will make all reasonable modifications to policies and programs to ensure people with disabilities have equal opportunities to access and enjoy city programs, services, and activities. For example, individuals with service animals are welcomed in Minneapolis offices, even where pets are generally prohibited

The ADA does not require the City of Minneapolis to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Accommodations and modifications are provided to people with disabilities for free. The City of Minneapolis will not charge a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy. For example, retrieving items from locations that are open to the public, but are not accessible to persons who use wheelchairs.

Effective Communication

The City of Minneapolis will generally, upon request, provide appropriate aids and services leading to effective communication for persons with disabilities to participate equally in city programs, services, and activities. Such appropriate aids and services include qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

For reasonable accommodations or alternative formats please contact the Neighborhood and Community Relations Department at 612-673-3737. People who are deaf or hard of hearing can use a relay service to call 311 at 612-673-3000. TTY users call 612-673-2157 or 612-673-2626.

Para asistencia 612-673-2700 - Rau kev pab 612-673-2800 - Hadii aad Caawimaad u baahantahay 612-673-3500.

Last updated Jul 8, 2015