Shining STAR

Kelly Umhoefer, housing inspector
Housing Division, Regulatory Services Department

KeullUmhoeferEdits

Supervisor Paul Meyers nominated Kelly for her great attitude and for taking on a big project that had a very positive impact on the Housing Division:

“Kelly Umhoefer has excelled as an inspector and was recently chosen to be part of the conversion/change of ownership inspection team. While housing continues to improve its training and inspection process, Kelly was assigned to lead a team in creating a training manual for the Mobile Housing Inspector data entry system, which is the primary data entry system for inspectors to enter violations. The manual that was created is a great tool for training new inspectors and also a great reference guide for senior inspectors.

“Kelly spent many hours on the training manual that was created mostly by herself while maintaining her workload. When the project to create the training manual started, we had no idea that it could be brought to the level of detail Kelly brought. She had a whole new way of creating a training guide.

“Mobile Housing Inspector is used by inspectors, support staff and supervisors. Inspectors use it to enter their inspection results and create or edit a Request for Service. Support staff uses it to print letters populated by inspectors. Supervisors use it for reference. All users use Mobile Housing Inspector to aid in researching property information, outstanding orders, permits, letters, due dates, pictures, etc.

“By creating the training manual, Kelly created a win–win for the division and the customer. The manual will be used by all personnel, allowing the unit as a whole to be on the same page. Kelly gave a brief to the training committee on her new idea. The feedback was overwhelming; the committee was very excited to see the work that was done. The detail and visual examples have opened the door to move forward with other manuals that Housing Inspections uses for training its personnel. 

“Kelly is always improving herself and helping others do the same. She has an outstanding attitude and is a positive impact in her office. She continues to think of ways we can better our department.”

Published Apr 21, 2015

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