Use the updated accessibility block in public materials
The Neighborhood and Community Relations Department has updated the City’s “accessibility block,” formerly known as the language block. This is the text that must be included on public communications to make it easier for residents with disabilities or limited English to get translation or interpretation services or help accessing City programs and services.
Here is the new accessibility block for printed materials:
“For reasonable accommodations or alternative formats please contact (add your information here including: department, contact person, phone and email). People who are deaf or hard of hearing can use a relay service to call 311 at 612-673-3000. TTY users call 612-673-2157 or 612-673-2626.
Para asistencia 612-673-2700 - Rau kev pab 612-673-2800 - Hadii aad Caawimaad u baahantahay 612-673-3500.”
How to decide if you must use the accessibility block
You should try to include the accessibility block on all materials that are sent to the public or that may be seen by the public.
You must include it under the following circumstances:
· Critical or urgent information regarding services.
· Federal services or benefits, programs or services receiving federal funding.
· Notices about City services.
o For example, Snow Emergency, street sweeping, emergency management, trash and recycling, snow shoveling.
· Notices requiring responses.
· Notices that have a financial implication.
o For example, fees, fines, license applications (landlords, taxi drivers, business, etc.), parking enforcement or property tax assessment.
· Significant number or percentage of the limited English proficiency (LEP) population likely to be affected.
o How many LEP people live in the service area.
§ For example, road or sidewalk construction.
o Frequency and volume of contact and participation in a program or service.
· Involves a City decision-making process.
How to request language translation services
The Neighborhood and Community Relations Department (NCR) manages language interpretation and translation contracts for the City. If you need language interpretation or translation, contact NCR at least two weeks in advance for help finding quality vendors and services that best fit your strategies and budget. (Note: Any requests made three days before the services are needed may require a rush fee from the vendor.)
Published Apr 22, 2015