Requesting interpretation and translation services is as easy as 1, 2, 3

The Neighborhood and Community Relations Department can help you effectively engage non- and limited-English speaking residents and the deaf and hard of hearing in City programs, services and decision-making processes with interpretation and translation services. Not only is providing interpretation and translation required by federal mandate, it helps ensure access for all City residents.

Interpretation services translate one language to another through live, in-person oral communication. Translation services provide written text or information in a different language.  

If you need interpretation or translation services:

  1. Determine the needs and dates for your event, program or service.
  2. Determine your audience and what communities you need to reach.
  3. Contact Ayianna Kennerly in the Neighborhood and Community Relations Department at least two weeks in advance to secure services. This allows for the time needed to find quality vendors and services that best fit your engagement strategies and budget.  

(Note: Any requests made three days before the services are needed may require a rush fee from the vendor.)

Neighborhood and Community Relations Department staff can also help you evaluate whether translation or interpretation is necessary and would be an effective tool to reach your intended audience. Contact Ayianna Kennerly for a consultation.

Learn more

For more information, please contact Ayianna Kennerly at [email protected] or visit the Neighborhood and Community Relations Department's CityTalk page.

Published Jun 16, 2015



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For reasonable accommodations or alternative formats, contact 311.
People who are deaf or hard of hearing can use a relay service to call 311 at 612-673-3000.
TTY users can call 612-673-2157 or 612-673-2626.

Para asistencia 612-673-2700, Yog xav tau kev pab, hu 612-637-2800, Hadii aad Caawimaad u baahantahay 612-673-3500. 


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