Set your 2016 work expectations

Want to increase your job satisfaction and improve your motivation at work this year? Setting work expectations using the City’s performance management system can help. City employees have until Feb. 29 to set their 2016 work expectations in PerformMinneapolis.

Working with your supervisor, develop three to five work expectations. Work expectations include five key parts:

  1. Major job duties.
  2. A link to a department or City goal.
  3. Outcomes or results.
  4. Performance standards.
  5. Resources needed.

Major job duties

Major job duties are what you do as part of your job. They are:

  • Your key responsibilities.
  • The reasons why your job exists.
  • What you answer in a checkout line when someone asks “what do you do?”
  • Major pieces of your position description.

To identify your major job duties, review your position description and your department’s business plan, and identify the department goals or objectives you help accomplish.

Link to department goal

List the department goal that your job duty links to in your department’s business plan.


Outcomes are what you produce or make as part of your job (e.g., decisions, programs, plans or repairs). They describe an accomplishment, and they can be written as a noun with a past tense verb:

  • Decision made.
  • Complaint resolved.
  • Pothole repaired.
  • Building inspected.
  • Report written.

Performance standards

Performance standards describe how well you need to do the job. They describe the condition that exists when the job duty is done successfully.

When writing performance standards:

  • Write them for the critical parts of the job.
  • Base them on:

o   Historical data.

o   Targets in service level agreements, or contracts.

o   Output required to generate revenue or meet deadlines.

  • Consider quantity, speed, deadlines, accuracy, budget, use of resources, safety, legislative or regulatory requirements, teamwork, leadership, creativity and customer service.

Resources needed

Resources include whatever you need in order to succeed at your job (e.g., training, equipment, access to data, access to certain people). This provides an opportunity for you and your supervisor to discuss the tools and resources you need to do the job and identify what resources are available.

Learn more about performance management at the City and setting work expectations.

Published Jan 26, 2016



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