Minneapolis 911 dispatchers win award
The Minneapolis 911 staff won a Make a Difference award for performing well in an unforeseen or unusually challenging situation and making a significant difference in the event. The award came from the joint Association of Public Safety Communications Officials, Int’l. (APCO) and the National Emergency Number Association (NENA).
The award called out two events:
- On Feb. 21, 2015, two Minneapolis police officers had responded to a burglary call. As they were returning to their vehicle, one of the officers was shot in the arm and his partner radioed for help. The police dispatcher who took the call was a trainee; as the more senior dispatcher working with the trainee, Maureen Bowman immediately took charge. She gave clear, concise communication that helped direct a tremendous amount of resources as a SWAT team responded to find the suspect.
- On March 11, 2015, a 911 call came in about a young child having been abducted from his yard. Dispatcher Sara Croaston continually updated officers and notified assisting agencies while the other dispatchers took over the other 911 calls. The coordination of local and other law enforcement resulted in finding and bringing the child safely home. The other dispatchers who were honored:
o Laura Morales
o Amanda Sokola
o Morgan James
o Wendy Forster
About 80 men and women work together at Minneapolis 911 as a motivated team of valued, competent and highly trained employees committed to treating the public and each other with respect and professionalism. They work directly with the Minneapolis Police Department, the Minneapolis Fire Department, Hennepin County Ambulance Dispatch and North Memorial Ambulance Dispatch.
Published Apr 5, 2016