Ricky Ditty, fleet dispatcher
Fleet Services, Public Works

Field support manager Mike Colestock nominated Ditty for generating good ideas, taking on extra work, and supporting and understanding the use of technology to help Fleet Services better carry out its work:

“During the last five months, the Currie dispatch center has had two senior dispatchers out of the office for long periods of time. Ditty has changed his schedule several times at a moment's notice in addition to stepping up to work extra shifts. His workload has been well outside the norm. Through it all, he has demonstrated a commitment to our customers and has helped those detailed to the dispatch center learn the job.

“Ditty has been the source of many excellent ideas for improving fleet dispatch. In particular, he has become proficient in the use of Swift Reach technology and has shared his expertise by providing support to the Traffic Enforcement group. He also has identified ways we can improve our data recording and eliminate redundancy, and he is quick to investigate new ideas and technologies. He shares the vision of moving the dispatch function toward a logistics-based model as articulated by senior leadership. 

“Ditty supports (and understands conceptually) the technical changes necessary to deliver service to our customers, especially Transportation Maintenance and Repair. Public Works recently made the supervision of drivers and operators a division-level responsibility. This decentralization makes leveraging technology more important than ever to provide administrative help to the divisions. Ditty understands the ways in which it is possible to track employee assignments and time, job coding and cost recovery more efficiently using technology already available to the City.”

Published Apr 19, 2016



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