Congrats, STAR Award winner Todd Slicker
Todd Slicker, account maintenance supervisor
Treasury, Finance and Property Services
Accounts Receivable Manager Maria Rice nominated Slicker for suggesting that Utility Billing switch to verbal authorization instead of a signed paper copy to allow Minneapolis residents to turn on water at a property:
“Our old practice to get water turned on that was turned off due to delinquency/non-payment involved requiring the customer provide us a signed release form. This form eliminates any liability to the City in the event that issues arise when the City turns the water on at properties where no one was home. Utility Billing has received feedback from the citizens/customers over this process as it can cause challenges for the customer to have to print the form, sign it, and fax or email it back to our office since not everyone has access to a fax machine or computer.
“Using the verbal release will allow the City to save on printing and paper costs and will allow for faster turn-on service. In addition, this allows significant time saving for customers as they do not need to sign a release and physically send it back to Utility Billing.
“This is a direct example of an action that correlates to one of our City Goals: A City That Works. Slicker had an idea that made Utility Billing and, in turn, the City of Minneapolis more efficient, more effective and customer focused. This new procedure allows a more equitable system for residents. In addition, the verbal release allows a procedure that demonstrates the Treasury Department's commitment to One Minneapolis, as residents will have easier and faster access to quality essentials (water).
“Slicker and the Utility Billing/Treasury staff collaborated with the City Attorney’s Office to create verbiage that was easy to understand and yet legally binding and subsequently trained staff on the process and took concerns/questions under advisement.
“Slicker has been a prime example of somebody dedicated to his work. Recently promoted, he is constantly looking for new improvements and ideas to make his team and the City of Minneapolis a City that Works. His idea was innovative and creative and shows his continuous dedication to continuous improvement."
Published Jul 13, 2016