Sticker-based driver observation program rolls out this fall

Beginning this fall, the City will add stickers to its 500 vehicles with a phone number the public can call to report compliments or concerns about driver behavior. The program through Driver’s Alert identifies unsafe drivers before an accident occurs and has proven reductions in motor vehicle accidents. Here’s how it works:

  1. A concerned motorist observes safe or unsafe driving and calls 311, who routes the call to Driver’s Alert.
  2. A Driver’s Alert operator records a detailed interview with the caller.
  3. Driver’s Alert sends the audio recording of the caller’s comments and an incident report to the City’s fleet management within an hour.
  4. Fleet management routes the relevant information to the appropriate department contacts for follow up within 24 hours
  5. Within three days, the department manager or supervisor

a. Reviews the report.
b. Identifies the driver and speaks with driver about the report.
c. Assigns training if needed.
d. Gives the driver a copy of the report.
e. Documents the action taken.

          6.   If no action is reported in five days, Driver’s Alert emails a delinquent notice to Risk Management, and Risk Management reminds the appropriate department contacts of the action needed.

Questions?

If you need training or have questions on the new program or process, email Curt Fernandez or call him at 612-673-2175.

Published Aug 23, 2016

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