311 adds Hmong, Somali options to call greeting

Residents and visitors who call 311 now have the option to speak to an agent in Hmong and Somali in addition to English and Spanish. 311 partnered with Neighborhood and Community Relations to add the new language options to its call greeting this summer with the goal of increasing the use of 311 in underserved communities.

Since providing the new language options in May, 311 has spoken to more than 200 Somali speakers and nearly 100 Hmong speakers. 311 added the Spanish language option to its call greeting in November 2015 and has since seen 311 calls from the Spanish-speaking community increase fivefold.

About 311

Minneapolis residents and visitors can dial 311 for City information and services from 7 a.m. -7 p.m. Monday through Friday and 8 am.-4:30 p.m. Saturday and Sunday. Residents and visitors can also access Minneapolis 311 through its online service options and mobile app. Download the mobile app for an:

Published Aug 23, 2016

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For reasonable accommodations or alternative formats, contact 311.
People who are deaf or hard of hearing can use a relay service to call 311 at 612-673-3000.
TTY users can call 612-673-2157 or 612-673-2626.

Para asistencia 612-673-2700, Yog xav tau kev pab, hu 612-637-2800, Hadii aad Caawimaad u baahantahay 612-673-3500. 

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