311 adds Hmong, Somali options to call greeting
Residents and visitors who call 311 now have the option to speak to an agent in Hmong and Somali in addition to English and Spanish. 311 partnered with Neighborhood and Community Relations to add the new language options to its call greeting this summer with the goal of increasing the use of 311 in underserved communities.
Since providing the new language options in May, 311 has spoken to more than 200 Somali speakers and nearly 100 Hmong speakers. 311 added the Spanish language option to its call greeting in November 2015 and has since seen 311 calls from the Spanish-speaking community increase fivefold.
Minneapolis residents and visitors can dial 311 for City information and services from 7 a.m. -7 p.m. Monday through Friday and 8 am.-4:30 p.m. Saturday and Sunday. Residents and visitors can also access Minneapolis 311 through its online service options and mobile app. Download the mobile app for an:
Published Aug 23, 2016