Sticker-based driver observation program begins rolling out

The City debuted a new employee driving program to decrease the likelihood and severity of motor vehicle crashes. City of Minneapolis vehicles are involved in approximately 300 crashes a year on average, costing the City more than $500,000 in property damages and injury claims.

Beginning in September, the City will add stickers to its 500 vehicles with a phone number the public can call to report compliments or concerns about driver behavior. The program through Driver’s Alert identifies unsafe driving before a crash occurs and has proven reductions in motor vehicle crashes. Here’s how it works:

  1. A concerned motorist observes safe or unsafe driving and calls 311, where an agent routes the call to Driver’s Alert.
  2. A Driver’s Alert operator records a detailed interview with the caller.
  3. Driver’s Alert sends the audio recording of the caller’s comments and an incident report to the City’s fleet management within an hour.
  4. Fleet management routes the relevant information to the appropriate department contacts for follow-up within 24 hours.
  5. Within three days, the department manager or supervisor

a.       Reviews the report.
b.      Identifies the driver and speaks with the driver about the report.
c.       Assigns training if needed.
d.      Gives the driver a copy of the report.

       6.   If no action is reported in five days, Driver’s Alert emails a delinquent notice to Risk
             Management, and Risk Management reminds the appropriate department contacts of the action

If you need training or have questions on the new program or process, email Curt Fernandez or call him at 612-673-2175.

Published Sep 6, 2016



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