Minneapolis Innovation Team collaborates with partners to increase equitable access to stable, quality rental housing

The Minneapolis Innovation Team has wrapped up work on its first priority: increasing equitable access to stable and quality housing in the city’s rental community. The team collaborated with City and community partners to put in place new, innovative approaches to reduce racial and placed-based disparities in rental housing. Here are some of the results of their work:

Increasing the use of 311 by renters in underserved communities

November 2015: 311 adds Spanish language option to its call greeting.
March 2016: City discusses 311 services for renters on City Spanish-language radio program on La Raza.
May 2016: 311 adds Somali and Hmong language options to its call greeting.
January-July 2016: City promotes TV public service announcement about 311 services for renters on Comcast cable channels, the City website home page and social media and in newsletters.
March-July 2016: City informs and engages Latino community about 311, including through a public service announcement aired daily on La Raza radio.
Beginning February 2016 and ongoing: City creates and distributes 311 renter-specific magnets, cards and posters in English, Spanish, Somali and Hmong through targeted outreach.
311 calls final final final

Increasing rental housing quality by using a tiered licensing program that motivates landlords to make repairs

The pilot program allows Tier 2 rental properties to sign up for full rental inspections ahead of the annual tiering process in order to address any violations and make repairs to qualify as a Tier 1 property. Tier 1 properties undergo fewer inspections and pay lower renewal fees.  

tiering final final

Collaborating to reduce evictions

evictions final



The Innovation Team worked with City partners in the City Coordinator’s Office including 311, Communications, and Neighborhood and Community Relations as well as the Regulatory Services and Health departments on these results. They also worked with community partners from HOME Line, HousingLink, Community Action Partnership of Suburban Hennepin, Minnesota Multi Housing Association, 4th District Housing Court and the Minneapolis Renters Coalition.

The Innovation Team is focusing now on increasing minority and immigrant business ownership, sustainability and expansion.

What is the Innovation Team?

Funded by Bloomberg Philanthropies, the Minneapolis Innovation Team acts as the City’s innovation and strategic consultants to provide the necessary additional resources to move the dial on particular challenges. Collectively, the team members work with departments to address issues, gaps and opportunities in new and different ways so as to achieve more desirable outcomes – both within City policies and services as well as for the community.

Learn more about Bloomberg Philanthropies.

Published Sep 21, 2016



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