Co-STARs

Kira Hasbargen, Glendon Haslerud, Kathryn Malott and Jessica Stone
Operations and Housing Inspection Services, Regulatory Services

Regulatory Services Director Noah Schuchman nominated the team for shortcutting potential confusion within the department — including inconsistencies between divisions — by creating a department-specific set of trainings that give everyone the same resources, operating procedures and expectations:

“The Enterprise Land Management System implementation has training built into it. That training is associated with different functions of the system, but not necessarily to the individual processes departments will use to interact with the system. As training began, this team identified a need to do specialized, department- and division-specific training for Regulatory Services staff. This training would be designed around the specific uses the department has for the system.

“The team identified their software needs, worked with IT to get the software, and wrote and recorded video trainings specific to the department's needs. Each training is specifically scripted to match what participants are seeing on the screen, with familiar voices narrating the activity. The completed trainings will serve as a reference point for current staff and as a training tool for current and future staff.

“This work was all done in addition to their normal job duties. None of the staff involved has a direct role in training of staff. Without this team taking on additional work and creating these trainings, the department's ability to be consistent, efficient and effective would have been far behind schedule.

“Because of the scope of this work and the time involved, it would have been problematic to have one person solely responsible for this work. Having the team work together allowed for spreading the work amongst staff, lessening the burden and making it possible to hit the timelines necessary to make the training impactful. Additionally, individual staff members were able to play to their respective strengths, improving the overall quality of the training.

The team was able to shortcut potential confusion within the department – including inconsistencies between divisions – by creating a department-specific set of trainings that give everyone the same resources, operating procedures and expectations.”

Published Nov 1, 2016

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