Get easy, fast help with your technology needs

It’s been one year since the Information Technology Department moved the IT Service Desk and Deskside Support back in-house. On the heels of the anniversary, here are some reminders of the easiest, fastest ways to get help with your technology issues.

Use the portal


Click the IT Service Desk icon on your desktop for the quickest way to order technology products and services. IT has added product- and service-specific forms to order what you need. These forms will automate the process and speed up your request. Find forms for:

You can also use the portal to look up answers to common technology-related questions, review technology issues going on at that moment in the City and check your history of requests.

The portal has single sign-on technology: Once you sign in to your City account, you will automatically be logged in to the portal and don’t need to sign in again. You can access the portal via any of these three web browsers: Internet Explorer, Firefox or Google Chrome.

Call or email the IT Service Desk

When you have a technology issue that requires immediate help to continue doing your job, call the IT Service Desk team at 612-673-2525 or email [email protected]. The team is available 24/7 to get you back to work faster.

By the numbers

In its first year of service, the IT Service Desk team managed thousands of requests to give City employees the technology help they needed:

Published Jan 25, 2017



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For reasonable accommodations or alternative formats, contact 311.
People who are deaf or hard of hearing can use a relay service to call 311 at 612-673-3000.
TTY users can call 612-673-2157 or 612-673-2626.

Para asistencia 612-673-2700, Yog xav tau kev pab, hu 612-637-2800, Hadii aad Caawimaad u baahantahay 612-673-3500. 


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