Co-STARS are awarded to outstanding teams of employees.
Pictured above from left to right: Nathan Foster, Nick Emanuel, Rick Poling, Dan Smoliak, Erik Halverson, Sandy Anderson, Rob Villanueva and Marcus Travis. Not pictured: Kevin Glass, Tammy Lind, Mark Masanz, Bobo Mulata, Michael Stoning, Ralph White and John Zasada.
MCC Guest and Security Services - Team VIP, Convention Center
Senior Event Coordinator Kristen Wollin nominated the Guest and Security Services - Team VIP staff at the Convention Center for the support they offered to numerous high-profile events and guests in the last 12 months:
“The Guest and Security Services team had one of the busiest and most demanding years on record. Convention Center visitors have included Secretary of State Hillary Clinton; the future president, Donald Trump; Sen. Bernie Sanders; FBI Director James Comey; Drug Enforcement Administration Administrator Chuck Rosenberg; U.S. Attorney Andrew Luger; Sen. Amy Klobuchar; Sen. Al Franken; Gov. Mark Dayton; and many other local and state dignitaries. The year ended with an electronic dance music event – a first for the Convention Center – that required a robust security plan.
“The Guest and Security Services team contributed to the success of 2016 events by:
- Collaborating with numerous agencies (e.g., the Secret Service, the DEA, local law enforcement) to create and execute event plans.
- Keeping clients, event coordinators and other Convention Center staff informed about the impact of events.
- Working with various contractors to ensure staff is properly scheduled and trained based on event needs.
- Working long hours to oversee the successful execution of their plans.
“Their efforts resulted in:
- Positive and safe experiences for the more than 16,000 guests who attended these events.
- The further strengthening of our reputation as a well-run facility with a knowledgeable and experienced staff. It can pay dividends when meeting planners and elected officials leave our building feeling like they were in good hands.
- Event referrals and additional business. The Hennepin County Sheriff’s Department had such a positive experience working with the Convention Center on the National Sheriff’s Association Annual Meeting that they referred the Trump fundraiser organizers to our facility. The electronic dance music event has also expressed interest in coming back.
- Deepened relationships with local law enforcement officials, which ties back to the City’s goal that “departments work seamlessly and strategically with each other and with the community.”
“If employees did not successfully execute their job duties, the implications could include:
- Compromised safety and negative experiences for guests.
- Bad publicity for the City and Convention Center.
- A decrease in business due to event planners choosing other venues.”
Published Feb 22, 2017