New language services portal helps you with outreach

A new City portal gives you better access to translation and interpreting vendors. Translation refers to written communication and interpreting is verbal. The next time you need to translate or interpret City information into other languages, visit the Neighborhood and Community Relations Department’s language services portal.

Neighborhood and Community Relations launched the portal in partnership with Information Technology to improve the City’s community engagement initiatives and translation for cultural communities. It streamlines the intake process for language services with a simplified request and tracking system. The tool allows departments to collect data on the number of materials translated, number of interpreting hours provided, communities engaged and expenditures. Neighborhood and Community Relations staff can use the tool to view the end-to-end completion of interpreting and translation requests. It serves as an additional reporting mechanism for year-end reports.

Find a link to the language services portal on the home page of CityTalk: Click “Multilingual Services” on the right side of the screen. For further information about language services, contact Nick Ngo at [email protected] or Ayianna Kennerly at [email protected].

Learn more

In 2015, Neighborhood and Community Relations updated the City’s Language Access Plan. Since then, the team has revamped the language services vendor pool, partnered with 311 and the Minneapolis Innovation Team to increase non-English call volumes, and established an Appointed Boards and Commissions language policy.

Published Feb 23, 2017



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