Shining STAR Awards

Shining STARs are awarded to employees for their positive influence in the workplace. The Shining STAR winner is:

Jennifer Baird, customer service representative I
Business Licenses, Community Planning & Economic Development

License Inspector Kristina Stichter nominated Baird for high quality customer service:

“Jen goes out of her way to make sure she helps everyone that comes to her window. If the information they are looking for isn't within our office, she doesn't just turn them away. She will look up the address, phone number or person they need whether it's inside City departments or not. She represents our office very well and gives a great first impression for the City.

“Jen has been one of the biggest positive influences in our office when it comes to changing our system from KIVA to ELMS. When Jen takes on a project she makes it her responsibility to see it completely through until it is done. She has been the 'go to' person with billing for all license types and works on a project until everything is as it should be.

“Jen is always kind and polite to customers. She has a smile on her face and you can hear the smile in her voice. She believes one of the most important aspects of being a Customer Service Representative is giving the customer a positive experience with the City of Minneapolis.”


Published Jul 25, 2017



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