Shining STAR Awards

Shining STARs are awarded to employees for their positive influence in the workplace. The Shining STAR winner is:

Amy Sizer, 911 dispatcher
911

911 Dispatcher Carri Sampson nominated Sizer for her positive attitude and care she brings to her job: 

“Amy has been with the City for 13 years. Throughout her time as a dispatcher, she has consistently been eager to learn, take on projects, greet coworkers with a smile, exude professionalism, and help others. She imbues everything with care, organization, and talent.

“Amy often brings in treats to share with her coworkers to celebrate accomplishments or special occasions. She is quick to praise others and notice their talents and skills. She brings in a smile that is infectious and lightens the mood in an overwhelmingly stressful environment.

“Amy goes the extra step for those who call 911 for help. She has many Atta Boys posted on the bulletin board, documenting her Above and Beyond attitude in assisting those who call Minneapolis 911. Her calm demeanor on the phone also translates to exceptional abilities while dispatching fire fighters and police officers. She is consistently able to manage high stress car chases, officers who need help, building fires, and persons threatening to jump into the river with professionalism and compassion.

“As a Certified Training Officer, Amy is often in the position to mentor others. She is an excellent trainer because she expects the best from others and knows how to push her recruit at the right time and how to support them emotionally as they traverse the tricky career as a 911 dispatcher. Often this means understanding the unique needs of the individual and tailoring the training to that individual.

“Over the last year Amy has answered 100% of her calls within the 7 second, industry standard, time frames. She has spent 300+ hours training new employees. She has assisted on the following committees: Culture Team, Caution Notes, Union Representative, Labor Management, Health and Safety Team, and was elected to the power user sessions for a new software system that will be implemented center wide. She is a Certified Training Officer and guided dozens of new recruits through the MECC phases, to include training our 911 operators and police dispatchers.

“Amy has represented 911 ably outside of the department as well. She runs the Mounted Patrol charity, where she plans and raises funds to help supplement the hard work of MPD’s Mounted Patrol Unit. And, she assists the MPD K9 Unit with their fundraising. Amy is quick to volunteer her off time to help host during Police Week, by attending open houses.”

 

Published Jul 25, 2017

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