Learn more about the City’s new job success factor: cultural agility

As City staff and customers continue to reflect our changing community, the need for us to adapt becomes essential. Cultural agility emerges as a key skill to meet this need. Starting in 2017, the City of Minneapolis has added cultural agility to its job success factors as one more way to demonstrate its commitment to equity – that all people have opportunities for success.

Cultural agility includes recognizing all the subtle differences that make us unique: where we grew up, what department we work in, our hair, clothes, family status, financial situation; it also includes gender, race, ethnicity and all other protected classes. Recognizing and adapting to our differences can help us communicate, earn trust, motivate and influence others to be more effective in our jobs.

Those who use the cultural agility skill effectively in the workplace demonstrate an awareness of, and sensitivity to, the needs and concerns of individuals from different perspectives, cultures and backgrounds. They respect these differences and adjust their behavior and communication style to best meet the needs of the group or individual. They accept their own cultural identity and see the value of other points of view. See the job success factors rating guide to see what “meets” and “exceeds” look like.

To learn more about cultural agility, log in to COMET Learning and Development and take advantage of the resources and workshops.






Published Sep 5, 2017



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