Human Resources Service Center launching Oct. 3

A new Human Resources Service Center will provide quick and easy access to human resources services starting Oct. 3. The online portal is a one-stop shop where you can find answers, ask questions and submit forms about your benefits and job classification requests, with additional human resources-related topics being added soon. The service center will offer better two-way communication between employees and the Human Resources Department, which will be useful as preparations for open enrollment begin.

You’ll have easy access to the service center through a link posted on CityTalk and a desktop shortcut added to all City computers Oct. 3. The online portal will replace the benefits@minneapolismn.gov email account and 673-3333 phone number.

When you open the service center portal, you can find answers using an interactive search bar, browse the knowledge library for helpful articles, view your past and present inquiries, and contact human resources by submitting a request. A basic version will also be available for people without access to the City’s system such as dependents of employees, retirees, labor union representatives and Park Board employees.

When you submit a request, a human resources employee will provide an answer in a timely manner. You will be able to track your inquiry and check its status on the portal. This will ensure better service in a more efficient manner. Instead of an email or voicemail going to a generic account, your inquiry will be routed to the correct person, so you will know who is working on what and only need to explain the situation once. Over time, reports will provide visibility into the volume and types of requests, allowing Human Resources to improve its services based on actual needs.

More information, including a simple user guide, will be available by the launch. Check CityTalk and the next issue of Minneapolis Matters for details.

Published Sep 19, 2017

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