LEP Policies and Procedures:
Minneapolis in Any Language

Policies and Procedures to Ensure Equal Access to City Services for People with Limited English Proficiency

The City of Minneapolis is strongly committed to making City services and information about those services available to everyone, regardless of language barriers. This commitment stems from overall city goals of responsive government, community engagement, and customer service. As residents, workers or visitors who contribute to city life, people with limited English proficiency (LEP) are entitled to fair and equal access to service.

The City of Minneapolis and its departments are required by federal law to plan and provide meaningful access to services for those with limited English proficiency. Title VI of the Civil Rights Act of 1964 and related federal regulations, state law and municipal ordinances apply to all city department and contracted vendors.

In November 2003, the City Council passed a resolution approving the creation of a citywide Limited English Proficiency Plan, to give specific direction to staff about how to make city services accessible to those who speak limited English. The plan detailed below is the result of months of planning, consultation and review of legal mandates and LEP plans created by other cities and counties.

Limited English Proficiency Plan

Complete Plan

Table of Contents

Last updated Sep 27, 2011



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For reasonable accommodations or alternative formats, contact 311.
People who are deaf or hard of hearing can use a relay service to call 311 at 612-673-3000.
TTY users can call 612-673-2157 or 612-673-2626.

Para asistencia 612-673-2700, Yog xav tau kev pab, hu 612-637-2800, Hadii aad Caawimaad u baahantahay 612-673-3500. 


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