Public Works

Sewer and Storm Drain Unit
24-Hour Hotline (612) 673-5625
or call 311 for non-urgent issues

Reporting Public Sewer Problems

Urgent Issues

How do I report sewage overflowing from a sewer manhole into the street, onto the ground or a driveway?

Contact Minneapolis Sewer Operations immediately at (612) 673-5625 or you can also call 311. We can determine the cause and remedy the situation. 

If there is a foreign substance flowing into a storm drain inlet, who should I contact?

If you notice a foreign substance flowing into a storm drain inlet (also known as a catch basin), please call Minneapolis Sewer Operations immediately at (612) 673-5625 with as much detailed information as possible. We will send a crew out right away to evaluate the situation.  Depending on the severity of the situation, Minneapolis Sewer Operations personnel may handle it internally or contact other agencies we partner with if appropriate.  Since material could be potentially hazardous, do not attempt to deal with a spill yourself. If you suspect the material might hazardous or potentially explosive, call 911 first. They will contact Minneapolis Sewer Operations directly.

After a heavy rain event, I see water gushing out of a storm drain inlet or a catch basin.  Who should I notify?

Call 311.  These situations occasionally happen during or after a heavy rain event.  This happens because the storm drain is filled to capacity, and built-up water pressure or trapped air will blow the manhole or storm drain inlet off.  Use caution and stay clear of the area until after a Minneapolis Sewer Operations crew has visited the site to fix the problem.

If I smell sewer odors or gases in the street, what should I do?

For sewer odors or gases in the street, call Minneapolis Sewer Operations at (612) 673-5625 or you can also call 311.  A crew will be dispatched to investigate and determine if there is a solution to the problem.

If you smell natural gas, call 911 and stay clear of the area.

Non-Urgent Issues

What can be done about grass clippings or leaves that block the sewer drain inlet?

Call 311, and a Minneapolis Sewer Operations crew will clear the leaves and debris blocking the storm drain inlet. 


          A Minneapolis Sewer Operations crew clearing out a plugged catch basin

You may also sweep up the leaves and debris and properly dispose of them yourself. Leaves that fall or are swept into our streets enter the City's storm drain system via stormwater or snowmelt.  These leaves break down, eventually reaching the lakes, rivers and streams of Minneapolis.  This also produces high levels of unsightly algae and phosphorus, polluting our local area water bodies.  Do your part by keeping leaves out of the streets - every little bit helps!

There is a manhole cover near my house that loudly rattles every time a vehicle rolls over it. What can I do about it?

Manhole covers typically are solidly seated in a casting, but occasionally, they come loose.  This is due to a number a variables from heavy traffic, climate changes, or being removed and not placed back properly. Please notify Minneapolis Sewer Operations at (612) 673-5625 or call 311 to have a crew dispatched to address the situation. 

Occasionally, manhole covers can crack or break.  If you see this, please contact Minneapolis Sewer Operations and we will dispatch a crew to replace a damaged manhole cover and avert a potentially dangerous situation.

Last updated Mar 18, 2013



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For reasonable accommodations or alternative formats, contact 311.
People who are deaf or hard of hearing can use a relay service to call 311 at 612-673-3000.
TTY users can call 612-673-2157 or 612-673-2626.

Para asistencia 612-673-2700, Yog xav tau kev pab, hu 612-637-2800, Hadii aad Caawimaad u baahantahay 612-673-3500. 


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