Water Treatment & Distribution Services 

350 S. 5th St. Room 203
Minneapolis, MN 55415

612-673-2418

Minneapolis Water Meter Replacement Project

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Beginning in 2018, the City of Minneapolis is replacing 100,000 residential and commercial water meters as part of a project to upgrade the current water meter reading system. The project is expected to take five years to complete. The City has partnered with the manufacturer Aclara to assist with the meter-upgrade project. Both City and Aclara meter technicians will perform the work.

Project Overview

Why the City is replacing the meters and the meter reading system

  • The new equipment can provide customers with more water usage data and allow the City to offer high consumption alerts via text or email and configured on the City's website.
  • The new meter reading device will send readings to the billing system electronically allowing meters to be read hourly.
  • Better data will allow the City to plan, construct and optimize the water distribution system. 

New customer benefits and features

  • Tools to compare water consumption to consumption from last week, last month, and last year.  
  • Videos to help customers identify leaks and resolve basic plumbing issues.
  • Hourly updates of your water meter reading will be available online.  
  • Able to opt-in to receive text or email notifications alerting you of possible plumbing leaks.
  • Quicker resolution of your billing and usage questions.
  • Wise water usage hints.

Will I be charged for the upgraded equipment?

No. Customers will not be charged for the upgraded equipment.  However, customers will be required to schedule an appointment to replace their meter to prevent disruption in water service. 

Meter Replacement & Installation Process

Please read the information in this section carefully. 

Step 1. Schedule an Appointment 

You will receive a letter from the City with instructions to schedule your meter replacement appointment when we plan to update water meters in your neighborhood. 

  • Customers will be required to schedule an appointment. 
  • Appointment times are available between 8:00a.m. and 4:00p.m. Monday through Friday.
  • Meter replacement time take approximately 1 hour.
  • An adult age 18 or older will need to be on-site during the installation.  
  • If you are not available to be at home, please consider an adult family member or trusted individual (friend, neighbor) who could be at your house to let the installer in and perform the change out.
  • If you have elderly family members, please assist them in scheduling their meter replacement appointment.

Mark your appointment on your calendar!

Water Meter Appointment Scheduling Questions: 

What if... I need to cancel, reschedule or missed my appointment? 

  • Please reschedule your appointment as soon as possible by calling 311. 
  • If you miss your appointment, installers will leave notification on your door if they arrive and you didn't answer. 

If you are having trouble scheduling an appointment, please call 311 or (612) 673-1114.

Step 2. Prepare Your Meter 

The meter installer will need to enter your home to replace the meter. 

  • Clear a path to the meter and the area around so it is accessible to the meter installer. 

Meter Location:  Your meter is located in the basement of your property. It is not outside, as it would freeze in Minnesota. The water meter is connected to the service line, which usually comes in from the street side of the house.

Typical Meter Look:  The meter is brass with a black top and a black square box attached and should have pipes on each side. 

Step 3. During the Meter Installation 

Verify the installer is working for the City by asking to see the City logo on their badge. The logo should look like this:

Water logos

If someone claiming to be an installer comes to the door, but you do not have an appointment or the person cannot provide proper identification, call 911 immediately. 

  • An adult age 18 or older will need to be on-site for the appointment.
  • Water service will be interrupted during the installations. 
  • You may hear air in your pipes when you turn on your faucet after the work is completed. Running the cold water will remove the air from the pipes. 

Water Meter Questions 

Where is my water meter? 

 Your meter is located in the basement of your property. It is not outside, as it would freeze in Minnesota. The water meter is connected to the service line, which usually comes in from the street side of the house.

What types of meters does the City use?

The City deploys two types of meters -- odometer style and high resolution.

  • Odometer style: The older meters are being replaced by new high resolution meters. The register of the meter is about 3 inches in diameter and has a large sweep hand and a small red diamond or triangle. One revolution of the sweep hand equals one cubic foot, or 7.48 gallons. The small diamond or triangle is the leak detector and will move with very little water passing through the meter. The reading is displayed to one cubic foot. Read the six numbers on the meter display, where it says cubic feet, from left to right. The City bills in 100s of cubic feet, so the last two numbers on the right are not included. This register would have a billing meter read of 26.(Below: An odometer style meter.)

Odometer 

  • High Resolution Meter: Although usage is still billed in 100s of cubic feet, the new high resolution meters display the meter reading to a 1,000th of a cubic foot. The billing meter read for this meter (below) would be 2, as that is the value at the 100 cubic foot position. The display on this meter is activated by a very bright light. An LED flashlight or cell phone flashlight will work. When water is passing through the meter, a directional arrow will be displayed. The display will occasionally toggle from the reading to the current flow rate.

High resolution meter

What happens with the old meter and reading devices?

 The old meters and reading devices will be recycled.

How does the City read the meter?

Water meters in Minneapolis have a remote reading device attached to the meter that allows the City to obtain a reading electronically. Automatic meters report usage once a month. The new high resolution meters will report hourly meter readings and will be accessible through the customer portal that is part of the new AMI (Advanced Metering Infrastructure) system.

How do I read my water meter?

Read the six numbers on the meter display, where it says cubic feet, from left to right. 

Who do I call to have my water meter shut off?

For water meter shut off request, please call (612) 673-5600.

What is a unit of water?

Water usage is measured by consumption units. One consumption unit is 100 cubic feet or about 748 gallons. A container approximately the size of a Minneapolis park wading pool holds one consumption unit.

Am I required to allow the meter and the reading equipment to be replaced?

Yes. City ordinance requires that water usage be metered and current meters are beyond their service life. If a customer does not participate in the equipment replacement process, City ordinance allows for water service to be turned off.

Water Billing & Consumption Questions

Will I see an increase in my water bills?

Water usage will be measured more precisely which may result in changes to monthly bills depending on the precision of the current meters.

Why is my consumption so high?

Consumption may be high for many reasons:

  • Leaky toilet
  • Watering the lawn and garden or an outside hose left on
  • Large catch-up bill based on an actual meter reading if bill has been estimated too low for a length of time
  • Increase in number of people living in the household

How can the water meter tell me if I have a leak?

Older odometer style water meters have a leak indicator on the face of the dial. It is a triangular or diamond-shaped indicator that revolves 354 times for every gallon of water that passes through the meter.

To check for leaks, look at the indicator when no one is using water. It should not be moving. If it is moving, check every plumping fixture at the property (i.e. toilet, sink, outside sprinkler, washer, etc.) Shut off the valves that supply each fixture, one by one, and check the indicator after each shutoff. When closing a valve stops the indicator from moving, or slows its movement, you have found the location of the leak. There may be more than one leak.

Once the leak is repaired, check the leak indicator again and make sure all leaks are repaired.

With the new high resolution meters, finding leaks is easier. The right-most digit reads to 1,000th of a cubic foot, or 0.957 ounces. Your hourly consumption will be available on the customer portal down to the 100th of a cubic foot, or about a glass of water.

Can I test the accuracy of my water meter?

To test the accuracy of your meter, use the following procedure:

  • Run water until the test dial (the red sweep hand located on the face of the meter) points to zero. The test hand will be straight up in the 12 o'clock position when it is on zero. Fill a one-gallon container with water. Check the position of the red test dial. It should measure 0.1333 cubic feet.
  • As an alternate test, fill a five gallon bucket one and a half times. The red sweep hand should make one complete revolution.

Can I have my meter tested for accuracy?

Customers may request a meter test. There is a fee for this service and the fee must be paid after the meter is tested. To set up an appointment, contact Customer Service at:

Utility Billing
250 S. 4th St., Room 200
Minneapolis, MN 55415
[email protected]
(612) 673-1114
(612) 673-2684 (fax)

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Last updated Sep 7, 2018

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