Shared scooter or bike issue

You can report an issue you have with a shared scooter or bicycle in Minneapolis.

What to do

If you have an issue with a shared scooter or bike in Minneapolis

Such as the shared scooter or bike that is

  • damaged or inoperable
  • illegally parked
  • knocked over
  • obstructing the sidewalk
  • creating a nuisance or hazard 

Report the issue to 311 or the scooter company's customer support as shown on the scooter.

To make a report, you'll need to include the

  • Name of the company that owns the device
  • Photo of the violation
  • Vehicle ID number or a photo of the sticker on the device
  • Violation observed
  • Location of the violation (street address or GPS coordinates)

Report a shared scooter or bike issue

Moving a scooter yourself

Report a scooter that's in the way. You can move a scooter yourself, but there is an audible signal that begins when picked up or moved without an active rental.


Request accessible format

If you need help with this information, please email 311, or call 311 or 612-673-3000.

Please tell us what format you need. It will help us if you say what assistive technology you use.

Contact us

Minneapolis 311


7 a.m. – 7 p.m.
Monday – Friday

See list of City holidays