How we respond to data requests
We will complete your request in one of these ways:
- If we do not have the data, we will notify you in writing as soon as possible.
- If we have the data, but it is not public, we will notify you and cite the legal reason why as soon as possible.
- If we have the data, and it is public, we will respond to your request within a reasonable amount of time.
We will provide updates by email. In addition, you can check the status of your request
First login, then click on My Requests to:
- Check on the status of your request
- Contact us about your request
- Download the data
You'll receive an email with a link back to our request system, where you can download the data. Or, you may use one of the following options:
- If you want us to mail you the copies, you will need to provide us with an address.
- We can provide electronic copies by DVD or flash drive for a fee.
- We can also fax information to you, if you provide a fax number.
- You may choose to pick up copies of your data.
You have the right to look at any public data the City keeps at no charge. If that how you'd like your request, we'll arrange a date, time, and place to inspect the data for free.
We are not required to create or collect new data if the City does not already have the data.
We are not required to provide data in a specific form if we do not keep the data in that way. For example, if the data you request is only available on paper, we are not required to create electronic documents.
If we agree to create data in response to your request, we will work with you on the details of your request, including cost and response time.
Further, we are not required us to answer questions that are not requests for data.