Water meter-reading appointments

There are times when you need to schedule an appointment to have us read your water meter.

Schedule a water meter-reading appointment if

  • You are moving or selling the property

    • Do this before you take your name off the property.
  • You see the code “EST” under "Meter Readings" on your utility bill

    • EST means we are estimating how much water you are using and may mean:
      • Your meter has stopped working
      • The automatic meter reader broke
      • A service worker was not able to access your meter to read it
  • You want to put a temporary stop on your water service.

    • You may do this if you are going to be away from your property for an extended period of time.

Making an appointment

You have two options

  • Calling us — this is the fastest way
  • Scheduling it online 


Appointment times

All appointments will be:

  • Between 8 a.m. and 4 p.m.
  • Monday through Friday

Process for scheduling online

  • Log into your Utility Billing account
  • Go to Service Requests and select one of the following options:
    • Disconnect Service — if you are moving outside of Minneapolis
    • Transfer of Service — if you are moving within Minneapolis
    • Request Meter Reading — for any other reason

Log in to your Utility Billing account (Premium Access) to schedule an appointment


Contact us

Utility Billing Customer Service




Minneapolis Public Service Building
505 Fourth Ave. S., Room 620B
Minneapolis, MN 55415-1345


8 a.m. – 4 p.m.
Monday – Friday

Closed on City Holidays

See list of City holidays