Contact 311

You can contact us to get non-emergency information or report a non-emergency issue. We're here to help.

Call 311

Use our automated call routing system to get answers 24 hours a day.

You can:

  • Connect in your preferred language.
  • Say a word or your phone's keypad to get answers to common questions.
  • Get connected to an agent trained to answer your question.

Call 311 or 612-673-3000

Get tips for using the automated system

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Email 311

You can email us 24 hours a day, 7 days a week. We will respond Monday through Friday 7 a.m. to 7 p.m. 

Email Minneapolis 311

Text 311

You can also text us a short question any time.

Learn how to text 311

Get the 311 mobile app

Report neighborhood issues on the 311 mobile app 24 hours a day.


311 Agents are equipped with computer-based technology that enables hearing-impaired individuals to easily communicate with the City  using their TDD/TTY devices. 

Call TTY 612-263-6850

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City of Minneapolis Service Center

Visit the Service Center when you need in-person services from the City.