Provide regular training

Things to practice:

• Ways to check ID of customers
• How to refuse sales to those under the age of 21
• How to read birth dates to determine if a person is 21 or over. Post signs for staff stating, "Selling alcohol only to those born on this or before today’s date, 20xx."

Inform employees about:

• Laws on alcohol sales
• The disciplinary actions and penalties of alcohol sale to minors
• The health and safety risks associated with alcohol use
• A policy that refuses to sell without proof of age
• Policies and signs

Have a written policy for managers and employees:

• Tell them not to sell alcohol to anyone who is under 21 years of age.
• Explain that you must obey federal, state and local laws.
• Make sure employees understand the law on alcohol sales and your policy. Ask them to sign an Employee Agreement form.
  See employee agreement for serving alcohol
• Post signs visible to the public stating that it is illegal to sell alcohol to people under the age of 21.

Staff meetings

Use staff meetings to discuss recent problem situations.