311 Automated call routing

Get directions and tips on how to use the 311 interactive voice response system.

How it works

Person using cell phone


What to expect

  • The automated system answers the call.
  • It will ask you to select your preferred language.
  • It will ask you to say a few words or select options to get an answer to your questions.

Learn more about using the system

Extra help

If the automated system did not answer your question:

  • You can start over to try again.
  • During the day, after 2 tries, you can get connected to an agent trained to answer your question.
  • After hours, you can leave a voice mail.  Your question will be answered the next business day.

See the 311 hours

How to use the system

Person on phone while reaching for food on the kitchen counter


Select your preferred language

  • Say or press the number for your preferred language,
    Note: Pressing the number on your phone's keypad is faster.
  • For English and Spanish, you can say a word or phrase with your question.
  • For Hmong and Somali, you will press the numbers on your phone for your questions.


  • Speak clearly and slowly.
  • Call from a quiet place.
  • Avoid using your phone on speaker.
  • Use as few words as possible.
    • Best result: "pet license"
    • Too vague:  "I need a license"
    • Too wordy: "I need a license for my new dog"


Contact us

Minneapolis 311


7 a.m. – 7 p.m.
Monday – Friday

See list of City holidays