Behavioral health crisis

You can request a response if you or someone you know is having a behavioral or mental health crisis.

What to do

Report a behavioral or mental health crisis

Call 911

Call 911 to report a life threatening situation or get help immediately.

What happens when you call

911 will:

  • Talk with you to gather information about the crisis 
  • Determine how to help you or the person in distress
  • Send a Behavioral Crisis Response (BCR) team unit if appropriate, such as when:
    • No firearms are involved
    • Person in need is non-violent 
    • Calls are within city limits

Learn the type of help BCR offers

Learn what to expect when we arrive

When BCR is available

Behavioral crisis response is available Monday - Friday, 24 hours a day. Two vehicles operate throughout the city.

When BCR partners with other emergency first responses

BCR may request backup from other emergency first responders, including:

  • Fire
  • Hennepin Emergency Medical Services (EMS)
  • Police

The Minneapolis Police Department (MPD) can request the presence of BCR if they feel that they need behavioral health services during a response.

When police are involved

To make sure the scene is safe, we require the police be present when the situation involves:

  • A deadly weapon
  • Potential threat of violence

If both BCR units are unavailable, then 911 will send the MPD to a mental health crisis call.

Contact us

911 Department

If you need Police, Fire, Medical or BCR to respond to your location, call 911.

To request Police, Fire, Medical or BCR response to a non-emergency situation, call 612-348-2345